What personal data we collect and why we collect it
Like most websites this website use ‘cookies’. These are small data files which are stored on your device in order to improve the functionality and management of the site.
Below is an explanation of the cookies we use on this site and elsewhere, and how we manage this information. As these cookies are commonly used across the web, we recommend disabling cookies in your browser if you do not wish them to be installed on your device.
We use Google Analytics to record anonymised data about how this website and app is used. This enables us to measure how many people use the website and app, how they reach the site and app, and what pages they visit.
This information helps us improve the website and app by understanding how people use it, and also enables us to report to funders about how well the it is performing.
Google Analytics does not allow us to view individual user details; it only enables us to analyse patterns of behaviour across multiple users. It collects users’ IP addresses, but solely for the purpose of analysing where in the world people are using this site and app.
This website and app is built with WordPress. This relies on cookies for basic management tasks, such as identifying whether a user is logged into the website and app.
When you buy trails through the app the payment process is completed though your iTunes or Google Play account at confirmation of purchase.
Each trail available to purchase requires a one off payment of £0.99 and access to the trail will be available permanently.
If you connect or integrate any social media services with services we provide, you may receive social notifications either from us or from third party companies providing social media services on our behalf. You can manage these social notifications through changing your privacy settings on the relevant social media site or discontinuing any interaction.
Content from other websites
Our site and app may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Who we share your data with
We use the personal information you provide us to ensure that any services or information you have requested can be fulfilled.
We do not share your personal information with anyone.
If you asked to receive more information about our activities and news, we will use the personal contact information you provided to stay in touch with you.
How long we retain your data
If you leave a comment through the ‘Contribute’ page, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have left comments through the ‘Contribute’ page, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Data protection laws provide you with the following rights to:
- request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it;
- request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;
- request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below);
- request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it; and
- request a copy of your personal information which you have provided to us, in a structured, commonly used and machine-readable format and the right to transfer it, or to require us to transfer it directly, to another controller; and
- You also have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- You will not have to pay a fee to access your personal information (or to exercise any of the other rights above). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
- We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
- Where we rely on your consent to process your personal data, for example if we need your consent to send you any direct marketing, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us using any of the details set out below in the “Contacting Us” section. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
- If you are unhappy about how your personal data has been used please refer to our complaints policy. You also have a right to complain to the supervisory authority, which in the United Kingdom is the Information Commissioner’s Office https://ico.org.uk/, which regulates the processing of personal data.
How we protect your data
Your data is secured by encryption, firewalls and Secure Socket Layer (SSL) technology. This is industry standard encryption technology which manages the security of messages transmitted across the internet. When we receive your data, we store it on secure servers which can only be accessed by the web developer Surface Impression.
What data breach procedures we have in place
Data breaches are rare but in the case of this happening they will pinpoint the exact details of the breach including the time, where it happened on the system, the cause of the breach, and the extent of the damage.
Additional security measures are monitored by the hosting provider.